Cappadocia Sunrise Hot Air Balloon with Flight from Istanbul

Whilst the tour itself was 4 stars in my opinion, this company deserves less than 1 star for the service and also the description provided for this tour. Following booking this tour we received the flight confirmation details from Enka Travel. Our flight time was 00:10 departing from Istanbul Airport. The fare had been booked by them through a third party website. On the afternoon of our flight I received a message from the tour operator stating that our flight had changed and was now at 21:20. We had already made plans for that evening which now clashed with this booking time. I asked why we had only just been notified the flight had been changed. They told me that she had only been notified by the airline that morning the flight had been cancelled and had rebooked on our behalf. I contacted Turkish Airlines who informed me that the flight had actually been cancelled a month earlier. When I raised this with Enka they told me that it was my responsibility to ensure my flight hadn't been cancelled. They hadn't provided my contact details on the original flight booking. Had this been the case I would've received a notification when it was cancelled and could've made other arrangements. Enka then continued to blame me and made out like they'd done me a favour and weren't liable to rebook the fare according to Viator rules (even though it was provided as part of the package they'd sold). They even told me how lucky I was to even be going on the balloon tour as spots that day had been selling or over 400 euros on the 'black market'. The manner this was handled was very unprofessional and I did appreciate being blamed for something which was largely out of my control and should be included in the list of services a travel company provides. Due to our flight being 3 hours earlier than scheduled we were dropped off at a hotel and allowed to stay in their reception area for 5 hours until our pickup. I felt this was very unprofessional. Upon speaking to another couple on our tour it came to light that they had in fact realised the flight had been cancelled and notified Enka, Enka had not even realised prior to that. In addition to this the following are incorrect about the description: Lunch was not a buffet and the restaurant tried to charge us for lunch. Breakfast is crackers and tea/coffee. Return airport transfer had not been organised. The pottery is a demonstration and you don't get to try it yourself. Balloon ride was 45 minutes.

Although due to climatic reasons, it was not possible to take the hot air balloon flight, my overall experience was excellent! The cave boutique hotel was unexpectedly pleasant, the enchanting assistance from their personal, and the dedication of the tourist guide made us to feel an unforgettable trip to Capadoccia.

Avesome experience! Flight Istanbul 11:30 pm to Kaysery arriving time 1:30am Transfer to Goreme with a comfy minibus 1 hour drive and 3 hours relax at Cappadocia ballons station, the will provide to give you nice sofas, food and drink and wifi connection. The hot air ballon flight is 90min and I was back at Goreme at 9am. Unfortunately I didnt get time to add more activities but if you want you can add tours in Cappadocia after your Hot Ballon Experience. Well organized, book and don't ask unfortunately few people speak in english... they will provide do manage your day per minute.